Work with us |
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Simitive is an expanding company with a growing team
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We employ excellent communicators, IT specialists and industry specialists, all with a passion for performance and performance management.
We live what we do, applying our philosophy, strategies and goal-oriented solutions to the way we manage our business. Work at Simitive and you’ll be working as part of an engaged, confident and motivated team. Our customers value our commitment and ‘can do’ attitude, characteristics we look for when recruiting new people to join us. You can apply direct for current vacancies listed below or alternatively send your CV to info@simitive.com |
Current vacancies
Implementer
Salary: Competitive Salary
Location: Bristol City Centre
Full Time: Permanent
Simitive, the market leader in Cloud software for Universities is recruiting a systems Implementer to join the growing Client Services team. The role of a Simitive Implementer is to gather client requirements, implement our software, and train users on its use for customers around the world.
We have an opportunity for the right individual to join the Simitive Client Services Team. You will have a keen interest in innovative ways to make organisations and people work better and want to give clients the best possible experience. Simitive Implementers are known for professionalism, in depth knowledge of Simitive products and the industry we work in, and a strong ability to translate customer requirements into a functional system.
Responsibilities:
Key Behavioural Characteristics and Experience:
In return you will receive:
If you would like to be considered for this position, please send your CV and covering letter to info@simitive.com
Support Agent
Salary: Competitive Salary
Location: Bristol City Centre
Full Time: Permanent
Reporting to the Head of Services, a Support Agent is responsible for ensuring that all Support Service Levels with Clients are met and that Clients satisfaction is maintained at a high level.
A Support Agent is expected to learn all Simitive systems to a high level of proficiency, with an ability to identify and resolve client issues. Support Agents provides a critical interface between clients and the other functions in the company, especially Account Managers. With this in mind, it is a responsibility of Support Agents to identify the need to escalate issues to the Head of Services.
The aim of the Support Team is to achieve the highest standards of client support. We also work alongside other teams in the company to provide training on the system to other colleagues.
Client Support Responsibilities:
Necessary abilities and behaviours:
In return you will receive:
If you would like to be considered for this position, please send your CV and covering letter to info@simitive.com
Product Trainer
Salary: Competitive Salary
Location: Bristol City Centre
Full Time: Permanent
A Simitive product trainer is responsible for ensuring that all Simitive employees and clients are trained in the Simitive products to the appropriate level of product knowledge.
As the Simitive trainer you will be responsible for the preparation, upkeep and delivery of all product training material. Including mechanisms to measure engagement in learning and successful knowledge transfer.
Responsibilities
Necessary abilities and behaviours
In return you will receive -
If you would like to be considered for this position, please send your CV and covering letter to info@simitive.com
Business Analyst
Salary: Competitive Salary
Location: Bristol City Centre
Full Time: Permanent
A Simitive business analyst is responsible for ensuring both internal improvement projects and product development projects are appropriately defined. This involves the understanding, documentation, and communication of all business requirements within each project.
Reporting to the Head of Client Services you will be responsible for supporting the business in the delivery of projects within Simitive.
Responsibilities
Necessary abilities and behaviours
In return you will receive -
If you would like to be considered for this position, please send your CV and covering letter to info@simitive.com
Salary: Competitive Salary
Location: Bristol City Centre
Full Time: Permanent
Simitive, the market leader in Cloud software for Universities is recruiting a systems Implementer to join the growing Client Services team. The role of a Simitive Implementer is to gather client requirements, implement our software, and train users on its use for customers around the world.
We have an opportunity for the right individual to join the Simitive Client Services Team. You will have a keen interest in innovative ways to make organisations and people work better and want to give clients the best possible experience. Simitive Implementers are known for professionalism, in depth knowledge of Simitive products and the industry we work in, and a strong ability to translate customer requirements into a functional system.
Responsibilities:
- Deliver requirements gathering, implementation and training work streams within a project on time and budget whilst maintaining high client satisfaction.
- Contribute to planning project activities and provide logistical support.
- Work directly with the client to create and administer the implementation project.
- Lead requirements gathering sessions and translate this into the Simitive software.
- Maintain documentation such as updates to user guides and FAQs.
- Maintain a high level of knowledge on Simitive systems.
- Lead and assist in Simitive configuration, testing and user training.
- Work closely with Simitive project managers to support the client needs throughout the project.
- Participate in business development activities including demonstrations of the system with prospective clients.
- Document implemented solutions for improved communication between the client and Account Managers and Support Team.
- Ensure problems are effectively escalated and effective support is provided as needed.
- Be an advocate for the business, by providing high quality service.
Key Behavioural Characteristics and Experience:
- Excellent communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients.
- Well organised with the ability to manage multiple priorities with a hands-on approach.
- Experienced in implementing systems for external clients.
- Familiar with the Higher and Further Education sectors
- Excellent creative, analytical and computer skills.
- Strong relationship building, communication and presentation skills
- Analytical and problem solving skills to evaluate internal and external business processes and recommend effective solutions.
- Knowledge of project life cycle, including the ability to coordinate and prioritise workload across multiple projects.
- The ability and commitment to adhere to all company policies and procedures.
- Willing to travel 2-3 days per week, including international opportunities.
In return you will receive:
- Competitive Salary.
- 28 days holiday (including bank holidays).
- An extra day’s holiday for every full year of employment.
- Company pension.
- Perkbox subscription.
- Flexible working hours.
- A Nespresso machine with free coffee.
- Free fruit.
- Staff events throughout the year.
- A structured career development programme with regular 1:1 meeting’s.
If you would like to be considered for this position, please send your CV and covering letter to info@simitive.com
Support Agent
Salary: Competitive Salary
Location: Bristol City Centre
Full Time: Permanent
Reporting to the Head of Services, a Support Agent is responsible for ensuring that all Support Service Levels with Clients are met and that Clients satisfaction is maintained at a high level.
A Support Agent is expected to learn all Simitive systems to a high level of proficiency, with an ability to identify and resolve client issues. Support Agents provides a critical interface between clients and the other functions in the company, especially Account Managers. With this in mind, it is a responsibility of Support Agents to identify the need to escalate issues to the Head of Services.
The aim of the Support Team is to achieve the highest standards of client support. We also work alongside other teams in the company to provide training on the system to other colleagues.
Client Support Responsibilities:
- Ensure that all Support Processes and Procedures are adhered to.
- Ensure that all product and support manuals and documentation are kept up to date and are of an appropriate standard.
- Work with the Support Team to ensure client portals are maintained to an appropriate level with up to date and relevant help and FAQ sections.
- Ensure all support calls and emails from clients are responded to appropriately, professionally and within Company SLAs.
- Escalate Support calls as required to the Head of Services.
- Ensure that all support calls are correctly logged on the Simitive Support system.
- Where required ensure that any bugs are correctly logged on Assembla and if needed discuss them further with Development team.
- Ensure Client teams are kept informed of Client issues, requests or information.
- Assist the Head of Services in identifying training needed by clients.
- Provide support with Client data migration and on-boarding process.
- Ability to provide exhaustive and complete troubleshooting before escalation and ensuring all escalation procedures are adhered to.
Necessary abilities and behaviours:
- Very good level of IT literacy.
- Excellent verbal and written communication skills.
- A strong ability to pick up new technical details quickly.
- Good attention to detail.
- Good timekeeping.
- Resourceful, energetic and enthusiastic.
In return you will receive:
- Competitive Salary.
- 28 days holiday (including bank holidays).
- An extra day’s holiday for every full year of employment.
- Company pension.
- Perkbox subscription.
- Flexible working hours.
- A Nespresso machine with free coffee.
- Free fruit.
- Staff events throughout the year.
- A structured career development programme with regular 1:1 meeting’s.
If you would like to be considered for this position, please send your CV and covering letter to info@simitive.com
Product Trainer
Salary: Competitive Salary
Location: Bristol City Centre
Full Time: Permanent
A Simitive product trainer is responsible for ensuring that all Simitive employees and clients are trained in the Simitive products to the appropriate level of product knowledge.
As the Simitive trainer you will be responsible for the preparation, upkeep and delivery of all product training material. Including mechanisms to measure engagement in learning and successful knowledge transfer.
Responsibilities
- Develop, maintain and deliver all training courses and course material.
- Maintain a record of the training courses available.
- Plan, prepare and research in preparation for each training course.
- Assess internal individual and group training needs, maintaining training records for each internal course delivered.
- Where appropriate, apply new technologies to course delivery to improve the learning experience for those receiving training.
- Appropriately pitch the training for the audience.
- Produce mechanisms for ensuring the training was understood.
- Remain up to date with the Simitive product suite, including changes to the products but also legislation and sector changes that may have an impact on product training.
- Evaluate the effectiveness of each training session.
- Ensure that trainees achieve the required level of knowledge and skill from the training.
Necessary abilities and behaviours
- Willing to travel to client site 50-70% of the time (varies by time of year).
- Confidence to delivery training both remotely through a web-conference and in person on client site.
- Able to effectively communicate to a range of stakeholders, both internally and externally.
- Have a positive approach to learning new things, troubleshooting potential issues and to help provide solutions.
- Friendly, eager and inspiring.
In return you will receive -
- Competitive Salary
- 28 days holiday (including bank holidays)
- An extra day’s holiday for every full year of employment
- Company pension
- Perkbox subscription
- Some remote working on a case-by-case basis
- Flexible working hours
- A Nespresso machine with free coffee
- Free fruit
- Staff events throughout the year
- A structured career development programme with regular 1:1 meetings
If you would like to be considered for this position, please send your CV and covering letter to info@simitive.com
Business Analyst
Salary: Competitive Salary
Location: Bristol City Centre
Full Time: Permanent
A Simitive business analyst is responsible for ensuring both internal improvement projects and product development projects are appropriately defined. This involves the understanding, documentation, and communication of all business requirements within each project.
Reporting to the Head of Client Services you will be responsible for supporting the business in the delivery of projects within Simitive.
Responsibilities
- Works alongside the project manager to define project requirements by identifying project milestones, phases and establish the project budget.
- Facilitates scoping and business priority-setting for change initiatives and product development projects.
- Supports the operational objectives by studying business functions; gathering information; evaluating output requirements and formats, as required by key stakeholders and project scope.
- Maintains business analysis documentation, standards and ensures the quality of these documents within each project.
- As defined within project process and scope, constructs processes and workflow charts and diagrams; studies system capabilities and writes specifications.
- Improves systems and processes by studying current practices, alongside required stakeholders and documenting modifications where appropriate.
- Monitors project BA workstream progress by tracking activity, resolving problems, publishing progress reports and recommending actions.
- Analyses, understands, documents and communicates the operational and financial impact of any changes in a clear and succinct format.
- Always support proposed changes using analytics and evidence-based analysis when delivering to stakeholders and actively participate in the implementation of any approved changes.
- Identifies specific measures and mechanisms by which benefits can be measured, and plans to activate these mechanisms at the required time.
- Employs the most appropriate method and style of communication to ensure timely and accurate understanding for all stakeholders.
Necessary abilities and behaviours
- Ability to identify areas of improvement, propose controls and write procedures that will drive efficiency.
- Flexibility to support the needs of the business.
- Excellent communication and interpersonal skills, with the ability to talk and present to a range of audiences, and articulate complex concepts in a simple but accurate way.
- The ability to motivate and encourage others and be a facilitator of change.
- To work under pressure on multiple projects whilst using organisational skills to ensure delivery against project timeframes.
- A passion for creating solutions with a positive attitude towards change.
- Excellent analytical skills and an informed, evidence-based approach.
- A strong interest in the development of the business.
- An interest in, and understanding of, project management techniques and methodologies.
- Ability to share an understanding of problems, outline the parameters of the project, and determine potential solutions.
- The ability to work constructively and positively within multi-functional teams, engendering and supporting a common understanding across the team and business functions.
In return you will receive -
- Competitive Salary
- 28 days holiday (including bank holidays)
- An extra day’s holiday for every full year of employment
- Company pension
- Perkbox subscription
- Some remote working on a case-by-case basis
- Flexible working hours
- A Nespresso machine with free coffee
- Free fruit
- Staff events throughout the year
- A structured career development programme with regular 1:1 meetings
If you would like to be considered for this position, please send your CV and covering letter to info@simitive.com